Privacy Policy
(Heaven on Earth Society for Animals)

Effective Date: January 1, 2025

Heaven on Earth Society for Animals (“Heaven on Earth,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us online or offline.

Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, mailing address, phone number, and payment information when you make a donation, adopt a pet, register for events, or sign up for our newsletter.
  • Non-Personal Information: browser type, IP address, pages visited, and other analytics data when you visit our website.
  • Other Information You Provide: photos, stories, or testimonials you share with us.

How We Use Your Information

We use the information we collect to:

  • Process donations, adoptions, event registrations, and volunteer applications
  • Send updates, newsletters, and fundraising appeals (you can unsubscribe at any time)
  • Improve our website, programs, and outreach efforts
  • Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information.
We may share your information only:

  • With trusted service providers who help us operate our website, process donations, or deliver communications
  • When required by law or to protect our rights, safety, or property

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect analytics data. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.

Your Choices

You may opt out of marketing emails by clicking “unsubscribe” at the bottom of our messages or by contacting us at [email protected].
You may request to review, update, or delete the personal information we have about you by contacting us.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

Children’s Privacy

Our website and services are not directed to individuals under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Effective Date.”

Contact Us

If you have questions about this Privacy Policy, please contact:
Heaven on Earth Society for Animals
7342 Fulton Avenue, North Hollywood, CA 91605
Email: [email protected]

Accessibility Statement
(Heaven on Earth Society for Animals)

Heaven on Earth Society for Animals is committed to making our website accessible to everyone, including people with disabilities. We are continually working to improve the user experience for all and to apply the relevant accessibility standards.

Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards wherever possible. These guidelines explain how to make web content more accessible for people with a wide range of abilities.

Accessibility Features

  • Keyboard navigation support
  • Text alternatives for images
  • Clear headings and consistent navigation
  • Descriptive link text for better screen reader use

Ongoing Efforts

We regularly review our website and make improvements to meet or exceed accessibility standards.

Need Assistance?

If you experience any difficulty using our website or encounter content that you cannot access, please contact us:
Email: [email protected]
Phone: (818) 474-2700 (voicemail)
Mail: 7342 Fulton Avenue, North Hollywood, CA 91605

Please provide a description of the issue, the page where it occurred, and your contact information so we can respond promptly.